During the Monday, March 16, 2020, Utility Service Board meeting, the USB took the step of voting 5-0 in favor to enact a suspension of service disconnects due to non-payment.
“The City of Frankfort Municipal Utilities have enacted a suspension of service disconnect due to non-payment.”
“This action will not only help customers who are facing a hardship due to lack of income during this time, but also limit in-person interactions between company employees and the public.”
“Customers who are unable to make monthly utility payments should contact the Billing Office at (765) 659-3361 to discuss deferring payments or to make other arrangements.”
“Frankfort Municipal Utilities will continue to monitor the coronavirus response situation and adjust the shutoff policy in the future as circumstances develop.”
The USB also suggested that those customers who do not want to come inside the building may use the drive-up window and conduct business from the comfort of their car.
